3.4K views
1 comment

Applied, credit score over 830. Pre-approved for a minimum loan of $6,500.00 maximum $54,000.00 for 72 months at 2.24% - I thought great deal.

When I picked the car and the dealer reached out to them, they told the dealer I only qualified for 60 months at 3.08%. I contact them and they tell me the dealer is not being truthful with me. I did a conference call with dealer and roadloans. Now that the dealer was on the phone, roadloans tells me that their policy is not to have monthly payments less than $140.00, mine would have been about $120.00.

Therefore, they claim that is why they changed the terms. This was not stated ANYWHERE in my approval package. Plus the original approval of a minimum of $6,500.00 for 72 months at 2.24% would have amount to about $96.00 a month so why approve me for that? I still moved forward with them because of the low rate.

For a week both the dealership and I are being told 2 different things and if you wait an hour and call back, they will tell yet something else. The day they received the fully-executed approval package they stated they had everything they needed. The next business day they stated they needed a gap waiver. The dealership advised NYS doesn't have gap and roadloans stated they still needed the waiver.

The dealership asked if I could sign it when I picked up the car and the dealership would fax it to them and roadloans stated yes and that they would overnight a check on Monday for the dealships' receipt on Tuesday. Tuesday afternoon the dealership calls roadloans and now roadloans states that they need the gap waiver before they will send the money. I sign the waiver and it is sent to roadloans. The dealership confirms receipt with roadloans and roadloans once again states they will overnight a check for delivery to the dealership the next day.

The next afternoon, still no check. The dealership contacts roadloans and roadloans states now states they will wire the money in 2 to 3 days. I contact roadloans and ask for a supervisor. I finally get a supervisor and explain all that is happened.

He was just as ignorant as the rest of them. He had no compassion whatsoever and said "I don't know who is telling you these things, your loan was just finalized today." I explained it is his customer service people that are telling me these things. I asked when the dealership would have the money and he said "your dealership knows the process." I said that is not what I asked you, I asked you when they would receive it and I am the customer, I have a right to know. The supervisor then stated that the dealership would receive the money in 24 to 48 hours.

This is a tough decision because I will need to pay 3.66% higher interest to go with another company but enough is enough.

DO NOT HAVE ANYTHING TO DO WITH THESE SCAM ARTISTS!!!!!!!!!!!!!! RUN AWAY AS FAST AS YOU CAN!!

Location: Other Location, New York

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

In my situation Roadloans sent the check (it's a voucher form that looks like an actual check but has to be handled in a certain way) directly to me & I went in like a cash customer. Even after I had negotiated a good price, I got a call the next day from the dealer because thanks to RoadLoans the price of the vehicle ended up being even lower.

Paid the car off in 3yrs drove it for 7.

If you had that many issues with the company, why would u want to continue to do business with them?

Roadloans Reviews

  1. 14 reviews
  2. 4 reviews
  3. 2 reviews
  4. 3 reviews
  5. 2 reviews
Roadloans reviews