Roadloans
Reviews and Complaints
Extortion!
Roadloans is a complete waste of time and energy
Waste of so many tears and pain
Horrible Experience
Refinance thru select email from santander
Do not use roadloans.....ignore emails offering refinance if you are a santander customer
They Sell Your Personal Information
Bad customer service
RoadLoSucks
Giving away information from loan app.!
I filled out a loan with these people and now I am having to field off endless calls from their affiliates at home and work! They shared all my information!
I will never deal with these people again. Completely unprofessional behavior. On top of all this we were actually offered better loan rates with the dealership where we ultimately purchased a vehicle so all this hassle is for nothing. Do not use these company without checking out other options first!
Even if you have bad credit, dealerships will work with you. You do not need to pay their loan-shark rates.
NOTHING BUT A NIGHTMARE - SCAM ARTISTS
Applied, credit score over 830. Pre-approved for a minimum loan of $6,500.00 maximum $54,000.00 for 72 months at 2.24% - I thought great deal.
When I picked the car and the dealer reached out to them, they told the dealer I only qualified for 60 months at 3.08%. I contact them and they tell me the dealer is not being truthful with me. I did a conference call with dealer and roadloans. Now that the dealer was on the phone, roadloans tells me that their policy is not to have monthly payments less than $140.00, mine would have been about $120.00.
Therefore, they claim that is why they changed the terms. This was not stated ANYWHERE in my approval package. Plus the original approval of a minimum of $6,500.00 for 72 months at 2.24% would have amount to about $96.00 a month so why approve me for that? I still moved forward with them because of the low rate.
For a week both the dealership and I are being told 2 different things and if you wait an hour and call back, they will tell yet something else. The day they received the fully-executed approval package they stated they had everything they needed. The next business day they stated they needed a gap waiver. The dealership advised NYS doesn't have gap and roadloans stated they still needed the waiver.
The dealership asked if I could sign it when I picked up the car and the dealership would fax it to them and roadloans stated yes and that they would overnight a check on Monday for the dealships' receipt on Tuesday. Tuesday afternoon the dealership calls roadloans and now roadloans states that they need the gap waiver before they will send the money. I sign the waiver and it is sent to roadloans. The dealership confirms receipt with roadloans and roadloans once again states they will overnight a check for delivery to the dealership the next day.
The next afternoon, still no check. The dealership contacts roadloans and roadloans states now states they will wire the money in 2 to 3 days. I contact roadloans and ask for a supervisor. I finally get a supervisor and explain all that is happened.
He was just as ignorant as the rest of them. He had no compassion whatsoever and said "I don't know who is telling you these things, your loan was just finalized today." I explained it is his customer service people that are telling me these things. I asked when the dealership would have the money and he said "your dealership knows the process." I said that is not what I asked you, I asked you when they would receive it and I am the customer, I have a right to know. The supervisor then stated that the dealership would receive the money in 24 to 48 hours.
This is a tough decision because I will need to pay 3.66% higher interest to go with another company but enough is enough.
DO NOT HAVE ANYTHING TO DO WITH THESE SCAM ARTISTS!!!!!!!!!!!!!! RUN AWAY AS FAST AS YOU CAN!!
Worst Loan Ever
RUN DON"T WALK the other way
Refused loan based on vehicle type
Bait and switch
Saved from a mistake
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I have given them my confidential information to get a loan and I never got back to their web-site again.